FREQUENTLY ASKED QUESTIONS
Yes, you should receive a product that is very similar, if not identical, to the one shown in the picture.
The key reasons are:
1. Ellines Rattan Furniture uses standardized production processes for their synthetic rattan furniture, so the products are generally consistent.
2. The synthetic rattan material allows for more uniformity compared to natural rattan, which can have more variations.
3. As long as you are ordering the same model/style as the one pictured, the furniture you receive should match the image closely, with only minor, negligible differences.
The synthetic nature of the materials helps ensure a high level of consistency in the final product. So you can reasonably expect to get the same or a very similar item when ordering the rattan furniture you see pictured from Ellines Rattan Furniture.
You can access your sales receipt in a few ways:
1. Check your email - Ellines will send you a digital copy of your receipt via email when you complete your purchase.
2. Log into your account - If you created an account on our website, you can sign in to view your order history, which includes a copy of the receipt.
3. Contact customer service - Our team can look up your order and provide you with a copy of the sales receipt if you don't have access to it.
"To return an item, please follow these steps:
1. Contact our Customer Service team within 5 days of receiving your order. You can reach us by email at sales@ellinesrattanfurniture.com or by phone at +254728807213.
2. Provide the order number, item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number.
3. Package the item(s) securely in the original packaging, if possible. Attach the RMA number clearly on the outside of the package.
4. Ship the package to the following address:
Ellines Rattan Furniture Returns
Nyeri, Kenya
5. Once we receive your return, we will process it within 14 business days. You will receive a refund or exchange in the original form of payment.
Please note that the customer is responsible for the return shipping costs, unless the return is due to our error or a defective product.
If you have any other questions about our returns process, don't hesitate to contact our Customer Service team. We're here to ensure a hassle-free experience."
"If an item you're interested in is currently indicated as 'out of stock' on our website, we want to assure you that we will restock those items.
Our product team closely monitors inventory and customer demand. When an item sells out, we make it a priority to replenish our stock as soon as possible.
The timeframe for restocking can vary depending on a few factors, such as:
- Availability of the raw materials and components from our suppliers
- Production capacity and lead times from our manufacturing partners
- Shipping times to get the new inventory to our warehouses
In general, we strive to have restocked items back on our website within 2-4 weeks. However, in some cases it may take a little longer, up to 4-6 weeks.
If you'd like, you can sign up for email notifications on the product page. That way, you'll be alerted as soon as the item you want is back in stock and available to purchase.
Please don't hesitate to reach out to our customer service team if you have any other questions about the availability of a specific item. We're here to help ensure you can get the Ellines Rattan Furniture pieces you're looking for."
"Ellines Rattan Furniture is proud to offer shipping to customers located in Kenya.
We use reliable courier services to ensure your order is delivered safely and on time to any of these major cities and surrounding areas in Kenya.
Shipping costs are calculated based on the size and weight of your order, as well as the delivery location. During the checkout process, you'll be able to review the applicable shipping fees before finalizing your purchase.
For remote or rural areas outside of our standard delivery zones, please contact our customer service team at sales@ellinesrattanfurniture.com or +254728807213. We may be able to accommodate deliveries to those locations on a case-by-case basis.
If you have any other questions about our shipping coverage or options, don't hesitate to reach out. We're happy to provide more information to ensure a smooth delivery experience."
